Michaela Mitoi is a Hair and Beauty Salon with a track record of providing a very high level of customer satisfaction, offering individually customised prescriptive services using the highest quality products available in the hair and beauty field housed in a super luxurious river side environment - Battersea Reach in Wandsworth, London.
Our Team boast experience working at the highest levels delivering Creativity, Education and Technical support all over the world and of course London’s Knightsbridge and Mayfair as well as working in fashion weeks in New York, Milano and Paris.
We pride ourselves that our clientele come from far and wide nationally and internationally to benefit from our passion and expertise.
Find us just two minutes walk from Wandswoth Town Train Station .
Our goal is to provide the very best service and we are always looking for ways to improve. We would like to gain feedback on our service so that we can enhance your experience and make our customers happy
If you visited us, we would love to hear your feedback, and we would be incredibly grateful if you could take a couple of minutes to write a quick Google review for us by clicking the 5 stars bubble. This will allow us to improve our service and let others recognise the value we provide. We look forward to reading your comments.
Many thanks,
Michaela Mitoi Hair and Beauty Team
COVID-19 IMPORTANT REOPENING UPDATE REGARDING SERVICES OFFERED BY MICHAELA MITOI HAIR AND BEAUTY SALON
Updated on Thursday, 24th of September 2020:
The unique experience of visiting our salon that we all know and love might be a little different after our safe reopening on the 4th of July, however, we promise to be the same professional and fun to be around team as much as the new Government rules of social distancing within the close contact services industry will allow us. We will kindly ask you to please bear with us.
HERE ARE A FEW IMPORTANT CHANGES THAT YOU SHOULD EXPECT TO SEE:
Online Booking system is open. We will be operating on pre-booked appointments only.
BEAUTY SERVICES are available from 15th of August 2020 .You may pre-book your appointments for all beauty treatments with our Senior Beauty Therapist, Lisa: Waxing services, Facials, Massages, Eyebrows and Eyelashes services.
Appointments will be scheduled having in mind social distancing rules and extra sanitation time allocated before and after each person.
FACE COVERINGS are mandatory. If you do not have your own, we’ll be happy to provide a disposable surgical face mask upon arrival.
Contact and tracing. In order to comply with UK Government Guidelines on safe COVID-19 practices, we will kindly ask you to provide your most recent details when you visit us: full name, contact number and address.
New rates. You might notice a small price increase for some of our services. Updated services price list is available in full at http://www.michaelamitoi.co.uk/services2.php and via online booking from April 2020.
Cancellation Policy includes Full value charge of “No Shows” and “Last Minute” cancellation of appointments. Cancellation notice must be given 48 hours in advance.
Disposable gowns and towels will be used for each person. If needed, we will be providing PPE (e.g. gloves and mask). We will also encourage you to wash or sanitise your hands as you enter the salon or before a treatment. Face coverings are mandatory on our premises.
We have undertaken a full COVID-19 Risk Assessment prior to our reopening day on the 4th of July and we are committed to welcome you and our staff members into a safe environment that complies with guidelines issued by the Government and our local authority.
PLEASE TAKE THE TIME TO READ CAREFULLY PRIOR TO BOOKING YOUR APPOINTMENT:
1.OUR SALON
✔ We have undertaken a thorough review of our salon and services.
✔ We have rearranged the salon space to adhere to social distancing guidelines.
✔ Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointment.
✔ All items of equipment will be disinfected before and after every service.
✔Disposable gowns and towels will be used at all times.
✔ We will ensure adequate ventilation through out the salon with doors and windows open where possible.
✔ We will, if required, extend opening hours and divide our teams into shifts whilst ensuring we retain social distancing.
2.OUR TEAM
✔ All team members are trained to care for our customers in a safe, hygienic and professional manner.
✔ We have agreed social distancing for our team in communal staff areas.
✔ Staff have been briefed to not attend the salon if they have a temperature, or are feeling unwell or if any person in their household is unwell or is self-isolating.
3.OUR PROFESSIONAL SERVICES
✔ We have reviewed our service menu and removed any that we feel will be unsafe at this time.
✔ We will not offer paperback price lists; our rates are available on-line at www.michaelamitoi.co.uk
✔ Our team will wear visors, gloves, masks and aprons on the salon floor and all team members will wash their hands before and after every client interaction.
✔ PPE will be replaced after every client.
✔ New clients will have a virtual/phone consultation to assess their service needs and ensure the right appointment time is allocated.
✔ In-salon consultations will be done at the styling station and via the mirror to minimise face-to-face interaction.
4.CLIENT ARRIVAL AND RECEPTION
✔ We will not be accepting walk-ins, you must pre-book.
✔ We will stagger customer appointment times.
✔ We will greet you warmly but without a handshake or a hug.
✔ We will check your forehead temperature using a non-contact infra-red thermometer upon arrival.
✔ Hand sanitiser must be used on entry to the salon.
✔ Clients must minimise what they bring as you will be asked to keep all belongings with you.
✔ We ask that clients attend their appointments alone.
✔ Perspex screens will be installed at reception and basin area.
✔ We ask that you pay using card or cashless means where possible. To implement this measure and keep you safe we are also taking upfront payments via phone.
✔ You will be escorted to your stylists’ section ASAP to avoid congestion in the waiting area.
✔ Waiting areas will be arranged to adhere to social distancing.
5.WE ASK YOU, OUR CUSTOMERS TO
✔ Arrive at the time agreed to maximise social distancing.
✔ Arrive with clean hair.
✔ To wear a face mask (your own or provided by us) as you enter the salon.
✔ To wash your hands or use hand sanitisers before and after each service.
✔ We will not be serving refreshments.
✔ We will not have magazines in the salon.
✔Cancellation of appointment notice must be given at least 48h in advance. No show and late cancellation notice fees are charged 100% of booked service/s value.
✘ Do not come to the salon or book an appointment if you or anyone you live with is unwell, diagnosed with COVID-19 or self-isolating.
✔ We are happy to discuss any of your individual concerns, please feel free to call the salon, email us or speak with a member of the team.
We reserve the right to amend or adjust these guidelines based on Government policy and new research to protect the safety of all our staff and clients.
Please keep on following our social media pages and website for further updates, online booking and fabulous Giveaways.
We look forward to seeing you.
Love and respect,
Michaela Mitoi Hair and Beauty Team
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REOPENING - ANNOUNCEMENT
Updated on Thursday, 4th of June 2020:
Michaela Mitoi Hair and Beauty Salon followed the best practice in response to COVID-19 up until the 21st of March 2020 keeping our staff members and customers safe during their appointments/time spend in the salon.
Following UK Government advice, we have taken the hardest yet what we believed to be the best decision: starting with Monday, 23rd of March 2020 we postponed all our activity in the salon and future bookings.
Today, we are bringing some good news ❤
Thank you for your loyalty during this difficult times. Please keep on following our social media pages and website for further updates.
We aim to reopen our salon on the 4th of July and have our booking system back online after the 15th of June 2020.
Meanwhile, we are making preparations following the best COVID-19 guidelines in order to welcome you and our staff members into a safe environment as soon as possible.
We will publish more details about the changes we’re making, so don’t hesitate to keep in touch online.
Best wishes,
Michaela Mitoi Hair and Beauty Team
With a unique experience at Michaela Mitoi Hair and Beauty.
For more information, please contact our friendly reception staff.
