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FAQ

WHAT IS YOUR ADDRESS  expand_more

Michaela Mitoi
Hair & Beauty Salon
A1 Spinnaker House,
Battersea Reach,
Juniper Drive,
London, SW18 1FR

CAR PARK DIRECTIONS  expand_more

The car park under the Battersea Reach complex is large and spans the whole development.
Access from Juniper Drive, via York Road.
When parking please locate the yellow zone and park near pillars E & F.
Walk through the set of double wooden doors and up the stairs or take the lift.
This will bring you out next to the salon which is located on the ground floor (next door Tesco Express/ next door Edible Coffee Shop).
Go around the building and we are just on the other side, facing Wandsworth Bridge.
There is a charge for parking at standard zone 2 London rates.

For any further information please contact our friendly reception staff:
020 77 38 03 04

COVID-19 CONSIDERATIONS  expand_more

We made preparations following the best COVID-19 guidelines in order to welcome you and our staff members into a safe environment. The unique experience of visiting our salon that we all knew and loved before March 2020 might be a little different, however, we promise to be the same professional and fun to be around team as much as the new Government rules of social distancing within the close contact services industry will allow us. Thank you for your loyalty during these difficult times and your continued support.

HERE ARE A FEW IMPORTANT CHANGES THAT YOU SHOULD EXPECT TO SEE:

Online Booking system is open. We will be operating on pre-booked appointments only.

Appointments will be scheduled having in mind social distancing rules and extra sanitation time allocated before and after each person.

FACE COVERINGS are mandatory. If you do not have your own, we’ll be happy to provide a disposable surgical face mask upon arrival.

Contact and tracing. In order to comply with UK Government Guidelines on safe COVID-19 practices, we will kindly ask you to provide your most recent details when you visit us: full name, contact number and address.

Cancellation Policy includes Full value charge of “No Shows” and “Last Minute” cancellation of appointments. Cancellation notice must be given 48 hours in advance.

Disposable gowns and towels will be used for each person. If needed, we will be providing PPE (e.g. gloves and mask). We will also encourage you to wash or sanitise your hands as you enter the salon or before treatment. Face coverings are mandatory on our premises. We have undertaken a full COVID-19 Risk Assessment and we are committed to welcome you and our staff members into a safe environment that complies with guidelines issued by the Government and our local authority.

PLEASE TAKE THE TIME TO READ CAREFULLY PRIOR TO BOOKING YOUR APPOINTMENT:

1.OUR SALON

✔ We have undertaken a thorough review of our salon and services.

✔ We have rearranged the salon space to adhere to social distancing guidelines.

✔ Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointment.

✔ All items of equipment will be disinfected before and after every service.

✔Disposable gowns and towels will be used at all times.

✔ We will ensure adequate ventilation throughout the salon with doors and windows open where possible.

✔ We will, if required, extend opening hours and divide our teams into shifts whilst ensuring we retain social distancing.

2.OUR TEAM

✔ All team members are trained to care for our customers in a safe, hygienic and professional manner.

✔ We have agreed on social distancing for our team in communal staff areas.

✔ Staff have been briefed to not attend the salon if they have a temperature or are feeling unwell or if any person in their household is unwell or is self-isolating.

3.OUR PROFESSIONAL SERVICES

✔ We have reviewed our service menu and removed any that we feel will be unsafe at this time.

✔ We will not offer paperback price lists; our rates are available on-line at www.michaelamitoi.co.uk

✔ Our team will wear visors, gloves, masks and aprons on the salon floor and all team members will wash their hands before and after every client interaction.

✔ PPE will be replaced after every client.

✔ New clients will have a virtual/phone consultation to assess their service needs and ensure the right appointment time is allocated.

✔ In-salon consultations will be done at the styling station and via the mirror to minimise face-to-face interaction.

4.CLIENT ARRIVAL AND RECEPTION

✔ We will not be accepting walk-ins, you must pre-book.

✔ We will stagger customer appointment times.

✔ We will greet you warmly but without a handshake or a hug.

✔ We will check your forehead temperature using a non-contact infra-red thermometer upon arrival.

✔ Hand sanitiser must be used on entry to the salon.

✔ Clients must minimise what they bring as you will be asked to keep all belongings with you.

✔ We ask that clients attend their appointments alone.

✔ Perspex screens will be installed at the reception and basin area.

✔ We ask that you pay using card or cashless means where possible. To implement this measure and keep you safe we are also taking upfront payments via phone.

✔ You will be escorted to your stylists’ section ASAP to avoid congestion in the waiting area.

✔ Waiting areas will be arranged to adhere to social distancing.

  1. WE ASK YOU, OUR CUSTOMERS TO

✔ Arrive at the time agreed to maximise social distancing.

✔ To wear a face mask (your own or provided by us) as you enter the salon.

✔ To wash your hands or use hand sanitisers before and after each service.

✔Cancellation of appointment notice must be given at least 48h in advance. No show and late cancellation notice fees are charged 100% of booked service/s value.

✘ Do not come to the salon or book an appointment if you or anyone you live with is unwell, diagnosed with COVID-19 or self-isolating.

✔ We are happy to discuss any of your individual concerns, please feel free to call the salon, email us or speak with a member of the team.

We reserve the right to amend or adjust these guidelines based on Government policy and new research to protect the safety of all our staff and clients.

Please keep on following our social media pages and website for further updates, online booking and fabulous Giveaways.

We look forward to seeing you.

Love and respect,

Michaela Mitoi Hair and Beauty Team

OUR PRIVACY POLICY  expand_more

Who we are

For the purposes of the General Data Protection Regulation (GDPR), the data controller is Michaela Mitoi Hair and Beauty, a private company which trades as Michaela Mitoi Hair and Beauty Salon in London, United Kingdom. In this privacy policy references to ‘we’ or ‘us’ refer to Michaela Mitoi Hair and Beauty .This policy will explain what information we collect about you and how we use it.

The information we collect and how

At Michaela Mitoi Hair and Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years. For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services:

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee or tea and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews:

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty:

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing:

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations:

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit: www.shortcuts.co.uk

You may contact us at info@michaelamitoi.co.uk to:

  • Request a discussion about our Privacy Policy.
  • Request information we have stored about you.
  • Request we remove all identifying information about you.
  • Make a complaint.

Hyper-links

You may come across hyper-links on this site. These hyper-links may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Michaela Mitoi Hair and Beauty Salon.

Copyright Notice

All design, text, graphics and arrangement thereof are the copyright of Michaela Mitoi Hair and Beauty or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Michaela Mitoi Hair and Beauty is strictly prohibited.